Asymtek TSG Support Services - Request for Information

Quarterly PM Visits -

• FSE on site for routine PM's 4x a year.
• Frees up customer resources for non-routine factory needs.
• Periodic visits by an experienced, knowledgeable FSE.
• Opportunity for staff to interface directly with an experienced FSE.

Semiannual PM Visits -

• FSE on site for routine PM's 2x a year.
• Frees up resources for non-routine factory needs.
• Periodic visits by an experienced, knowledgeable FSE.
• Opportunity for staff to interface directly with an experienced FSE.

Equipment Health Assessment -

• FSE audit to perform a detailed equipment assessment of the dispenser.
• Useful as an annual physical inspection for ISO.
• Intended to support customers transferring equipment between division or facilities.
• Audit support when acquiring used equipment.

Technician/Engineer Skills Assessment -

• Annual visit to perform a detailed assessment of the customer stall technicians/engineers that support the equipment on the factory floor.

Accuracy Verification & Field Calibration -

• Annual verification of the equipment accuracy performance and Field Calibration if needed.
• Intended to support annual ISO requirements.

FmNT Periodic Updates -

• Updates to the FmNT software as they become released, for 1 dispenser for 1 year.
• Multi year agreements available.

FmNT Software License -

• To legally use FmNT, 3rd party owners of brokered systems must purchase the license.
• Required for 3rd party owners.

Software Updates -

• Upgrade from ECDos to ECNT.
• Upgrade from FMW to FmNT.
• Hardware upgrade may also be required dependent on present configuration and equipment vintage.

Extended Product Part Support -

• Hardware support for 1 year for spare parts and assemblies.
• Intended for parts support beyond the first year of dispenser ownership.
• Multi year agreements are available.

Valve or Pump Upgrade -

• Upgrade from DV-06 or DV-6000 to a DV-7000 or DV-8000.

Height Sensor Upgrade -

• Upgrade to the latest Slim-Line or Laser Height sensor.

Computer Upgrade -

• Upgrade from HP or AST to a MicroAlliance computer.
• Additional electronics, hardware bay be required.

Mechanics Replacement New-

• Purchase and install a NEW mechanics with all the latest updates in design.

Mechanics Replacement Refurb -

• Purchase and install a REFURBISHED mechanics with all the latest updates in design.
• Credit applied upon return of the used mechanics.

Mechanics Return -

• Have the mechanics removed and shipped back to the factory for refurbishment.
• All updates will be performed including new cables, stepper motors, pulleys, tensioners (if applicable) and electrical cables.
• FSE to perform removal and reinstallation.

DP-3000 Valve Replacement -

• Purchase a REFURBISHED DP-3000 valve with all the latest updates in design.
• Credit applied upon return of the used DP-3000 valve.

Operations Courses -

• Level 1 - Designed for normal shift operators.

Maintenance Courses -

• Level 2 - Designed for normal maintenance personal and technicians or engineers responsible for troubleshooting, repair and equipment up times.

Software Courses -

• Level 3-4 - Designed for support technicians and engineers responsible for recipes, job setup, product parameters, yields, throughput, etc...

Applications Courses -

• Designed for engineers that are responsible for specific fluid, product and process support.